As a manufacturing company we are proud to produce products that your customers will happily use for years to come. However we are aware that producing high quality products on its own is not enough, therefore we would like to offer a no-hassle policy for all defective/ damaged products from our sales partners and dealers, which means we swiftly replace faulty/broken/damaged parts as deemed appropriate by our sales partner for a period of 2 years after sales. Our products are shipped unassembled in two hard-case boxes and a watertight zipper-bag that contains the cushions. This way we aim to minimise the damages during shipment to our partners. In the unlikely event of damaged packaging, we would kindly ask you not to accept such products and log the incident immediately with us and the shipping partner.